By accessing, browsing, using or registering with the Coco Boots Website, you confirm that you have read, understood and agree to these terms in their entirety. If you do not agree to these terms in their entirety, you must not use this Website. We reserve the right to change these Terms and Conditions from time to time and we advise you to read through them each time you use the site.
You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.
GUARANTEE AND RIGHT TO CANCEL
We give a guarantee of 6 months on the manufacturing of our boots. This is not a guarantee against normal wear and tear. It doesn’t apply to a product that has been damaged by misuse, accident, modification or unauthorised repair. Should you have purchased a product believed to have a manufacturing fault, please follow the process for the returns of defective products under our returns policy.
Any customer purchasing goods online will have 14 days from the date of delivery to cancel their item. Customers will also have an additional 14 days from this point to return the unworn item back to Coco Boots. When returning, please note your intention to exercise your rights under the Consumer Protection Regulations in an email to [email protected] within the first 14 days. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging, promptly at your cost – see our returns policy for Myhermes option. We will issue a refund a soon as possible.
Please note for made to measure service you must inform us within 48 hours after purchase if you wish to cancel your order. After 48 hours we cannot cancel the made to measure order and these items cannot be returned or refunded.
We will always do our best to have your order with you on the specified date / time. However, unforeseen circumstances can arise that are out of the control of Coco Boots, the courier, or both which may cause a delay. Although we will do everything to prevent this from happening, it may not always be possible. With this in mind, any delivery timescales should be taken as a guideline and not a guarantee of delivery date. We will make contact with you as soon as we are made aware of any delay to your order.
FREE UK DELIVERY
Free UK standard delivery on all full price products, this applies to UK mainland deliveries only. Coco Boots reserve the right to end this offer at any time without notice. Please see our delivery policy.
ORDER AND ACCEPTANCE OF CONTRACT
We will send you a confirmation email as soon as possible of your order being placed to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us. There is a delay between the time when the order is placed and the time when the order is accepted and the order confirmation email is not a guarantee of stock availability. On occasion the stock position relating to particular items may change. If an item is not in stock at the time of processing your order, we will let you know as soon after the order has been placed as possible and you will be refunded.
The contract for the sale of the goods will be formed when we send an e-mail confirmation to you that we’ve dispatched the product to you at the email address you provide us with. Acceptance will be complete at the time that we send this email to you. If your order has already been dispatched, we can no longer cancel it but you can return it within 28 days of purchase. Please have a look at our returns policy for details of how to return goods to us. All products purchased on the website will remain the property of Coco Boots until we have received payment in full for the products.
To securely receive payments over the internet, we use Secure Sockets Layer (SSL) technology to protect your personal information and payment details. We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
Orders must be paid for by Visa (except Visa Electron), Mastercard, Maestro, Switch, American Express. VAT is only charged (but included) on items delivered within the UK.
Should you be paying by Credit or Debit card, your bank may place a pending hold on these funds. This is out of the control of Coco Boots. All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us for whatever reason, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense. If you do not do this within 14 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.
Coco Boots reserves the right to refuse any order.
ABOUT THE WEBSITE
INTELLECTUAL PROPERTY RIGHTS
All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to Coco Boots. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of Coco Boots. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.
ACCURACY OF CONTENT
To the extent permitted by law, Coco Boots gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website.
We have taken all reasonable precautions to ensure that the information provided within this website is accurate; in particular that prices shown are correct at the time of publishing and that all items have been fairly described. Whilst all reasonable effort has been taken to display items colours accurately, we cannot guarantee that your monitor’s display will accurately reflect this.
All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are EU sizes.
The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of Coco Boots.
DAMAGE TO YOUR COMPUTER
We do our best to keep our site up to date but cannot guarantee that the site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on your computer or any technology. By using the site, you acknowledge that you assume full responsibility for all costs associated with the servicing or repairs of any equipment (including antivirus software) that you use to use this website safely. Coco Boots shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.
LIMITATION OF LIABILITY
To the extent permitted by law, Coco Boots will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, or 3rd party websites linked on this website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.
We do not however exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
There are certain liabilities which we cannot exclude by law and nothing in these General Terms and Conditions limits our liability for personal injury or death caused by our negligence or for fraud.
We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms and Conditions by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control.
You must use the site for lawful purposes only. By registering with us you recognise that you are responsible for all access made to the site using the log in details that you provide us with. It is your responsibility that you ensure that all information with regards to your account is kept confidential. We shall not accept responsibility for any loss or damage as a result of you not keeping all such information confidential.
OTHER IMPORTANT ITEMS
You must not submit any messages to the site that are defamatory, offensive, menacing, abusive, obscene, racist, or likely to cause nuisance, offence or embarrassment, damage or inconvenience to either us or our customers, or are in any other way objectionable or illegal. We retain the right to reject any order you may place and remove any such comments placed by you.
We reserve the right to suspend your use of the website at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorised material, and also to terminate your use of the website if you breach any of these terms and conditions. Coco Boots will also do its best to allow you uninterrupted access to the site 24 hours per day, but access may be suspended, restricted or terminated at any time.
This website, its content and any contracts arising out of it are governed by and construed in accordance with English law